The Future of Call Centre Automation

Current Market

Customer Service

$1 Trillion
is spent on 265 billion customer service calls
70%
of customers today prefer messaging over voice for customer support
52%
of customers hung up on a customer service call because they did not want to wait for an agent to have a conversastion that may or may not help them
$35 - $50
Is the average spend per interaction on calls and $8 - $10 for live chat interaction

The 10xEnterprises of the Future Will Transform Their Call Centres Using AI

today
2%

Automated digital support

15%

Human digital support

25%

IVR

58%

Human based call centre

future
30%

Automated digital support

2%

Human digital support

56%

Automated AI based voice support

12%

Human based call centre

Yellow Messenger’s unique platform capabilities allow you to do that

Omni-Channel Presence
  • Consistent & seamless customer experience
  • Easy flow of customer data across channels
Intelligent Predictive Support
  • Predict, confirm & fulfil framework to resolve tickets
  • Never allow SR’s to increase
  • NPS increase with every user communication
Personalised Experience
  • Translate customer data to actions
  • Real time feedback loop
  • Tailor fit customer experience using
    machine learning
Built for customer support
  • 1000+ pre-built & pre-trained conversational journeys
  • Pre-built integrations with ServiceNow, SAP, Salesforce, etc.
OCR & RPA Integration
  • Automate complex workflows
  • RPA integration to trigger complex workflows
Universally Multi-lingual
  • 55 global languages
  • Support on chat & voice across platforms
Omni-Channel Presence
  • Consistent & seamless customer experience
  • Easy flow of customer data across channels
Intelligent Predictive Support
  • Predict, Confirm & Fulfil framework to resolve tickets
  • Never allow SR’s to increase
  • NPS increase with every user communication
Personalised Experience
  • Translate customer data to actions
  • Create a real time feedback loop
  • Personalise customer experience using machine learning
Built for customer support
  • Better customer service at lower cost
  • 1000+ pre-built & pre-trained conversational journeys
  • Pre-built integrations with ServiceNow, SAP, Salesforce, etc.
OCR & RPA Integration
  • Automate complex workflows
  • RPA integration to trigger complex workflows
Universally Multi-lingual
  • 55 global languages
  • Support on chat & voice across platforms

Our cutting edge platform allows you to unlock efficiencies in your call center operations

Explore our Platform

Yellow Messenger has a custom designed customer support solution for your industry

...
Travel & Hospitality

Win and retain customers by delivering round-the-clock sales and support

Explore
...
Telecom

Scale sales, operations, and support and offer always-on support to customers

Explore
...
Retail & Ecommerce

Deliver a seamless, personalised customer experience across channels

Explore
...
Pharma & Healthcare

Quickly pull answers to complex questions and requests and be there for customers 24X7

Explore
...
Media & Entertainment

Engage deeply with customers through natural conversations and interactions tailor made for your brand

Explore
...
Energy & Utilities

Supercharge your operations and support and be responsive to your customers 24X7

Explore
...
Education

Engage learners by delivering a consistent personalised learning experience

Explore
...
Consumer Goods

Win more wallet share and revenue by delivering high-quality, round-the-clock service and support to customers

Explore
...
BFSI

Offer always-on transactional experiences and customer support to customers

Explore
...
Automotive

Cut sales and support costs while offering personalised customer service

Explore

10x Your Key Enterprise Functions With Yellow Messenger

...
Travel & Hospitality

Win and retain customers by delivering round-the-clock sales and support

Explore
...
Telecom

Scale sales, operations, and support and offer always-on support to customers

Explore
...
Retail & Ecommerce

Deliver a seamless, personalised customer experience across channels

Explore
...
Pharma & Healthcare

Quickly pull answers to complex questions and requests and be there for customers 24X7

Explore
...
Media & Entertainment

Engage deeply with customers through natural conversations and interactions tailor made for your brand

Explore
...
Energy & Utilities

Supercharge your operations and support and be responsive to your customers 24X7

Explore
...
Education

Engage learners by delivering a consistent personalised learning experience

Explore
...
Consumer Goods

Win more wallet share and revenue by delivering high-quality, round-the-clock service and support to customers

Explore
...
BFSI

Offer always-on transactional experiences and customer support to customers

Explore
...
Automotive

Cut sales and support costs while offering personalised customer service

Explore

Schedule a consultation with a 10X expert today!