Case Studies

How Bajaj Finserv Grew Sales by $10Mn in 5 months

Bajaj Finserv is one of the largest financial services companies in India. It offers lending, insurance, asset management, and wealth management and is the holding company of Bajaj Finance, Bajaj Allianz General Insurance and Bajaj Allianz Life Insurance.

How Adani Power Used Chatbots to Reduce Contact Center Call Volume

Adani Power Ltd. is a holding company involved in providing electric power generation by coal-based thermal plants and coal trading. It is India's largest private producer of power and the nation's largest solar power producer.

How Asian Paints Used Chatbots to Redefine its HR and Sales Processes

Founded in 1942, Asian Paints Ltd. is Asia's third largest and India's leading paint company. It is engaged in manufacturing, selling, and distribution of paints, coatings, bath fittings, home décor products, and related services. The company operates in over 20 countries and has 30 manufacturing plants worldwide.

How Aditya Birla Fashion and Retail Uses Chatbots to Boost Employee Engagement

Aditya Birla Fashion and Retail Ltd. (ABFRL) is a fashion and lifestyle company operating through two segments—one engaged in manufacturing and distribution of branded clothing and accessories (Madura Fashion) and the other involved in retail of apparel and accessories (Pantaloons). Some of ABFRL's popular brands are Allen Solly, Van Heusen, Peter England, and Louis Philippe.

How Chatbots are Changing the Face of Enterprise Communication

There has been a noticeable shift in buying behavior and today's customers equip themselves with more information before making a purchase. In this tech-rich era, consumers expect greater maturity in the way enterprises offer service solutions. TRESemme and Bblunt found that they needed to enhance their customer service systems to ensure greater engagement, continuing relevance, and unequivocal reliability.

HDFC Achieved an Increase in Lead Generation with Chatbots

HDFC Bank Ltd. (Housing Development Finance Corporation) was incorporated in 1994 and offers a variety of banking services including commercial and investment banking on the wholesale side and transactional/branch banking on the retail side.The management at HDFC approached Yellow Messenger for help with developing a banner chatbot for the bank's personal loan page.

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