Just talk to Flax like you would talk to a human IT agent, and flax should be able to help you out
Add Flax to a channel and Flax will chime in when it feels it can help. Alternatively, you can also mention @Flax to get Flax’s attention
Flax makes several processes available through /slash commands and shortcuts. For example, you can also convert any message into a ticket in two clicks using message shortcuts.
Use Flax’s home tab as a dashboard. See tickets assigned to you, tickets raised by you and more. Fully customizable.
Just talk to Flax like you would talk to a human IT agent, and flax should be able to help you out
Add Flax to a channel and Flax will chime in when it feels it can help. Alternatively, you can also mention @Flax to get Flax’s attention
Flax makes several processes available through /slash commands and shortcuts. For example, you can also convert any message into a ticket in two clicks using message shortcuts.
Use Flax’s home tab as a dashboard. See tickets assigned to you, tickets raised by you and more. Fully customizable.
Flax can instantly answer FAQs and resolve L1 issues
Create, assign, escalate, edit, delete and resolve tickets all within Slack
Unlock the information in your unstructured internal documents using our Document Cognition engine
Flax can drop you a message if there is a change in the status of something that you are monitoring.
By far the most common IT request, password resets can be fully automated.
Human agents can seamlessly take over a conversation if required.
Access to certain features can be restricted to employees in a particular department or position.
Fully customize all aspects of your virtual assistant including appearance, functionality and personality.
Out of the box integrations with most common ITSM portals and pre-built domain-specific workflows ensure time to deploy is minimized.
Flax comes with a powerful analytics engine that lets you derive industry specific insights and visualize data in custom dashboards.
Flax is built over the Yellow Messenger platform allowing you to leverage the no-code journey builder, IDE, agent helpdesk and everything else the platform has to offer.
Complies with all major safety and regulatory guidelines including GDPR. For more refer to our
Flax is available 24x7 greatly boosting query resolution times. Flax can also help funnel communication across different channels(email, iMessage, WhatsApp, etc.) to a single point of contact - Slack.
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