Frictionless ITSM automation Now on Slack | Yellow Messenger

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Frictionless ITSM automation
Now on Slack

Automate queries, manage tickets and more by adding conversational AI to your Slack workspace

75%

Average number of queries handled by Flax without human intervention

80%

Drop in average
resolution cost per query

90%

Reduction in average
query resolution time

WORLD’S FASTEST GROWING VIRTUAL ASSISTANT COMPANY

Trusted by 500+ Global Enterprises

Automated IT Support as easy as messaging your buddies on Slack​

Direct Messages

Just talk to Flax like you would talk to a human IT agent, and flax should be able to help you out

Channels/Groups

Add Flax to a channel and Flax will chime in when it feels it can help. Alternatively, you can also mention @Flax to get Flax’s attention

Commands/Shortcuts

Flax makes several processes available through /slash commands and shortcuts. For example, you can also convert any message into a ticket in two clicks using message shortcuts.

Home

Use Flax’s home tab as a dashboard. See tickets assigned to you, tickets raised by you and more. Fully customizable.

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Direct Messages

Just talk to Flax like you would talk to a human IT agent, and flax should be able to help you out

Channels/Groups

Add Flax to a channel and Flax will chime in when it feels it can help. Alternatively, you can also mention @Flax to get Flax’s attention

Commands/Shortcuts

Flax makes several processes available through /slash commands and shortcuts. For example, you can also convert any message into a ticket in two clicks using message shortcuts.

Home

Use Flax’s home tab as a dashboard. See tickets assigned to you, tickets raised by you and more. Fully customizable.

Automated IT Support as easy as messaging your buddies on Slack

Direct Messages

Just talk to Flax like you would talk to a human IT agent, and flax should be able to help you out

Channels/Groups

Add Flax to a channel and Flax will chime in when it feels it can help. Alternatively, you can also mention @Flax to get Flax’s attention

Commands/Shortcuts

Flax makes several processes available through /slash commands and shortcuts. For example, you can also convert any message into a ticket in two clicks using message shortcuts.

Home

Use Flax’s home tab as a dashboard. See tickets assigned to you, tickets raised by you and more. Fully customizable.

Become a cognitive enterprise today​

Connect with a chatbot expert

Here are some ways Flax helps supercharge your IT staff’s efficiency

Query Resolution

Flax can instantly answer FAQs and resolve L1 issues

Ticket Management

Create, assign, escalate, edit, delete and resolve tickets all within Slack

Document Cognition

Unlock the information in your unstructured internal documents using our Document Cognition engine.

Proactive Notifications

Flax can drop you a message if there is a change in the status of something that you are monitoring.

Password Reset

By far the most common IT request, password resets can be fully automated.

Live Agent Transfer

Human agents can seamlessly take over a conversation if required.

Access Control

Access to certain features can be restricted to employees in a particular department or position.

Here are some ways Flax helps supercharge your IT staff’s efficiency

Query Resolution

Flax can instantly answer FAQs and resolve L1 issues

Ticket Management

Create, assign, escalate, edit, delete and resolve tickets all within Slack

Document Cognition

Unlock the information in your unstructured internal documents using our Document Cognition engine

Proactive Notifications

Flax can drop you a message if there is a change in the status of something that you are monitoring.

Password Reset

By far the most common IT request, password resets can be fully automated.

Live Agent Transfer

Human agents can seamlessly take over a conversation if required.

Access Control

Access to certain features can be restricted to employees in a particular department or position.

Here's how Flax helps supercharge your ITSM

Query Resolution

Flax can instantly answer FAQs and resolve L1 issues

Ticket Management

Create, assign, escalate, edit, delete and resolve tickets all within Slack

Document Cognition

Unlock the information in your unstructured internal documents using our Document Cognition engine.

Proactive Notifications

Flax can drop you a message if there is a change in the status of something that you are monitoring.

Password Reset

By far the most common IT request, password resets can be fully automated.

Live Agent Transfer

Human agents can seamlessly take over a conversation if required.

Access Control

Access to certain features can be restricted to employees in a particular department or position.

Truly yours

Fully customize all aspects of your virtual assistant including appearance, functionality and personality.

Easy to deploy

Out of the box integrations with most common ITSM portals and pre-built domain-specific workflows ensure time to deploy is minimized.

Detailed Analytica

Flax comes with a powerful analytics engine that lets you derive industry specific insights and visualize data in custom dashboards.

Platform Power

Flax is built over the Yellow Messenger platform allowing you to leverage the no-code journey builder, IDE, agent helpdesk and everything else the platform has to offer.

Safe and secure

Complies with all major safety and regulatory guidelines including GDPR. For more refer to our https://yellowmessenger.com/privacy-policy/

Anytime, anywhere

Flax is available 24x7 greatly boosting query resolution times. Flax can also help funnel communication across different channels(email, iMessage, WhatsApp, etc.) to a single point of contact - Slack.

Become a cognitive enterprise, today.

Connect with a virtual assistant expert

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