What does a cognitive engagement cloud do?
Cognitive systems leverage the core skills our brain uses to think, read, learn, remember, reason, and pay attention. It all starts with understanding unstructured, ambiguous and complex language rules.
Today, machines are learning to contemplate, understand sentiments, think of the pros and cons of a situation. In short, machines are becoming capable of reasoning and deliberation; skills important to communicate with us.
With each interaction, a reaction and response, the machines are learning the art of tact. Today, it is possible for machines to interact with us, on almost all mediums - text and voice, across channels and languages, in a natural and human-like manner.
Just like us, machines are also trained to learn with every interaction. This process of self-learning enables machines to improve over time and personalise their interactions more and more as they learn about the users.