AI that speaks the language of your business

#YellowMessengerCares | Fight Covid-19 with a pro-bono chatbot

AI that speaks the language of your business

Voice bots to self-serve sales, marketing, customer support, and HR automation.

200 Billion

voice searches made every
month

50%

searches are predicted to be
voice-based by 2020

46%

US consumers use voice-enabled
digital assistants

60%

consumer-to-brand interactions
occur on voice/telephony

AI-Powered Voice Bots

Conversational interfaces are changing how we relate to brands and voice is playing a key role in enabling smarter brand-to-consumer interactions. Leverage voice AI to deliver a unified brand experience while automating sales, engagement, support, HR and ITSM.

Inbound Voice Bots

  • Self-serve customer support: Enable 65% + support queries to be addressed and resolved by voice ai assistant so that your team gets the time to handle critical queries.

  • Information on demand: With voice searches growing higher, satiate your customer’s curiosity with an on-demand voice virtual assistant, across channels of their choice

Tap to hear the voice bot

Tap to hear the voice bot

Outbound Voice Bots

  • Onboarding/Welcome Calls – Plan, execute, and track multi-step transition processes like onboarding.

  • Reminder Calls: Contact customers to confirm appointments, bookings, and reservations or effectively remind consumers about payments, due-dates, adherence.

  • Notification Calls: Alert customers about activities such as bank transfer confirmations, suspicious account activities, verification of the account, etc.

  • Feedback/Survey Calls: Launch conversational surveys that understand free-text and modify the survey flow based on respondent sentiment for higher CSAT & sharper analysis.

WORLD’S FASTEST GROWING VIRTUAL ASSISTANT COMPANY

Trusted by 500+ Global Enterprises

Giving Voice to AI - Capabilities of Yellow Messenger’s Voice Virtual Assistants

Voice as compared to text, is a more complex channel due to multiple factors at play – The experience (real-time), legacy architecture and varying accents by country. Here are our voice AI capabilities that make our virtual assistants intelligent.

Voice bot studio:

We’re helping enterprises make chatbots great again. Our voice AI studio has critical components like response generation and dialog management, Natural Language Processing, Intent Understanding & Handling, Contextual Awareness, Exception Handling (Human Transfer)

Synchronous to asynchronous hand-off:

Our entire approach to the service desk is automation-first, where at first, Virtual Assistants deflect a vast majority of the incoming queries, and when needed, transfer the call to a human agent (human in the loop).

NLP Learning Loop:

While conversational AI drastically simplifies the user experience, one can never predict all-natural language input utterances with 100% accuracy. And that is why a self-learning NLP model is critical to learn and improve with every call.

Language support and variants:

Our intelligent voice assistants handle natural conversations in over 35 languages, accounting for variants, dialects, slang, and accents. For example, French and Canadian French or formal and casual Japanese.

Speaker identification:

Identify the speakers in single-user and multiple-user scenarios in which contextual data is used for language processing, intent handling, and/or response generation.

Voice pattern analysis and enrichment:

Our voice pattern analysis capability enriches the generated text with additional meta-information since a lot of information and emotion is not conveyed in words (tone, expressions) which are used for predictive decision making for enhanced proactive customer experience.

STT and TTS Control:

Accurately convert speech into text and text into speech to make sense of conversations, sentiments, and insights.

Language detection:

Our platform configuration can automatically detect the spoken language in cases when the language is not explicitly set by the user.

Superior Agent Handoff:

On agent hand off the Bot provides a complete transcription of the conversation for better context, which leads to agent not repeating themselves.

Give voice to your brand

Speech-to-text and text-to-speech: For an organization that is truly global

Our voice assistants can hold natural conversations in over 35 languages and their variants across channels and devices enabled by our state-of-the-art speech-to-text and text-to-speech cognitive services. Our TTS supports various speaking styles and emotions like happiness and empathy. STT provides real-time, accurate transcription services that can be customized for domain-specificity or language variants using custom model training. Our STT Engine learns continuously from your conversations to improve accuracy over time.

Channels: For an organization that touches everyone

Our voice-based virtual assistants can be deployed to handle inbound and outbound calls, across real-time telephony and synchronous voice channels like Google Assistant, Amazon Alexa, and more.
Conversational ai support for languages

Speech-to-text and text-to-speech: For an organization that is truly global

Our voice assistants can hold natural conversations in over 35 languages and their variants across channels and devices enabled by our state-of-the-art speech-to-text and text-to-speech cognitive services. Our TTS supports various speaking styles and emotions like happiness and empathy. STT provides real-time, accurate transcription services that can be customized for domain-specificity or language variants using custom model training. Our STT Engine learns continuously from your conversations to improve accuracy over time.

Channels: For an organization that touches everyone

Our voice-based virtual assistants can be deployed to handle inbound and outbound calls, across real-time telephony and synchronous voice channels like Google Assistant, Amazon Alexa, and more.

Impact of Yellow Messenger: Case Studies

Case Study

Building WhatsApp Chatbot with WhatsApp Business API

WhatsApp Business Opt In FAQs
Blog Post

WhatsApp Business Opt-In FAQs

WhatsApp Business Notification Guide
Blog

WhatsApp Business Notification Guide

WhatsApp Business API – Everything You Need To Know
Blog

WhatsApp Business API – Everything You Need To Know

previous arrow
next arrow
Slider

Redefine conversations with Yellow Messenger

Is your Enterprise on WhatsApp?

Revenue generation is the ultimate goal of every business. Learn 6 ways in which WhatsApp automation can help your enterprise save countless hours and dollars!

Become a cognitive enterprise today!

Connect with a virtual assistant expert

Request Demo

Conversational Solutions

Request Demo

Conversational Solutions

Get a WhatsApp + Omnichannel Chatbot. FREE for 90 days.