Conversational AI for Banking Industry

Conversational banking builds valuable customer-relationships

Virtual Assistants lead to higher lead capture, additional revenue, higher CSAT, NPS and brand advocacy

Intelligent virtual assistants help banks and it's customers

85%

of customers’ relationship with the enterprise are self-served without human interaction

53%

of financial institutions are employing AI methods to foster new thinking and disrupt business

70%

of white-collar workers will interact with conversational platforms daily, by 2022.

$7.3 Bn

operational cost will be saved by using virtual assistants in banking globally by 2023, up from an estimated $209 million in 2019.

WORLD’S LEADING CONVERSATIONAL AI PLATFORM

World's most trusted banks leverage Yellow Messenger's Virtual Assistants

Intelligent virtual assistant use-cases for banks

Self-serve customer support

Offer 24/7 on-demand customer support to tackle queries ranging from blocking cards, balance update, transaction FAQ, find the nearest branch and reduce Op-Ex by 60%

Increase revenue

Drive revenue with an intelligent virtual assistant by up-selling and cross-selling products and services, at scale, yet backed by personalised customer data. Contextual and personalised banking on a real-time basis.

Reduce CAC

Engage, qualify and convert leads by driving customers from your Google and digital ads to a chatbot. Evade loss of customers to marketing funnels by directly capturing 98% lead's information.

Onboard New Customers

Onboard customers and automate core banking processes such as loan eligibility analysis, actioning EMI payment reminders, pattern analysis and more by leveraging our Banking advanced virtual assistants.

Deliver better CSAT

Achieve 95% CSAT score with a blend of intelligent automation and human apathy.

Increase Process Adherence

Provide a frictionless way to pay back the instalments. Notify customers on loan due dates and overdue to ensure timely payments.

Enhance employee experience

Seamless transfer to a live agent whenever the user demands or if the query is unhandled by the bot. New queries are then brought back to the loop for training. Virtual assistants help human agents with rapid & accurate reponse delivery.

Available in 100+ languages and 30+ channels.

One intelligent virtual assistant for a global organization with multi-touchpoints.

Languages: For a bank that is truly global

We support intelligent virtual assistants to be trained in 1 language and be deployed in 100+ languages, across text and voice. Whether you’re a brand looking to engage your customers in one region or globally, our translation-independent multilingual model, is built to scale from day zero. Yellow Messenger’s Intelligent Virtual Assistants are serving customers in 27+ countries across 30+ languages.

Channels: For a bank that touches everyone

Your customers are spending their time across real-time, synchronous and asynchronous channels like telephony, voice assistants, email, messenger and social media. With an omni-channel intelligent virtual assistant, you can connect with your prospects and consumers at the right time, at the right place, with the right messaging.