Conversational AI for Energy And Utilities | Utilities Chatbots

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AI-chatbot for those powering homes and businesses.

Because the energy and utilities sector serve a large residential and commercial customer base that depends on uninterrupted and critical service levels.

Intelligent virtual assistants help the utility sector and their customers.

50%

Call reduction

100%

scalable for seasonality

>20%

 increase in CSAT

>40%

drop on cost

WORLD’S LEADING CONVERSATIONAL AI PLATFORM

Leading Utilities Firms use Yellow Messenger's Virtual Assistants

Intelligent virtual assistant use-cases for energy and utilities

Collect Payments

Timely notify your customers of usage and bills and receive payments through the chatbot. Also easily run campaigns on text/voice to collect payments from defaulters.

Notify Customers

Engage customers by notifying them on personalised consumption patterns, tips to manage consumptions & important alerts such as on power outage, poor weather condition, maintenance schedules and interruptions, using voice or text bot.

Store locator & transfer of connection

The bot can locate a nearby store for consumers and transfer the connection to a new location by taking the customers request.

Self-serve support

Self-serve 24x7, omnichannel support across voice and text. Enable customers to lodge complaints via the chatbot and get query resolution updates and reduce call center volume.

Available in 100+ languages and 30+ channels.

One chatbot for a global organization with multi-touchpoints.

Languages: For an organisation that is truly global

We support chatbots to be trained in 1 language and be deployed in 100+ languages, across text and voice. Whether you’re a brand looking to engage your customers in one region or globally, our translation-independent multilingual model is built to scale from day zero. Yellow Messenger’s chatbots are serving customers in 27+ countries across 30+ languages.

Channels: For an organisation that touches everyone

Your customers are spending their time across real-time, synchronous and asynchronous channels like telephony, voice assistants, email, messenger and social media. With an omnichannel chatbot, you can connect with your prospects and consumers at the right time, at the right place, with the right message.

Conversational ai support for languages
Conversational ai for whatsapp, business messages, zolo, website, alexa

Languages: For an organisation that is truly global

We support chatbots to be trained in 1 language and be deployed in 100+ languages, across text and voice. Whether you’re a brand looking to engage your customers in one region or globally, our translation-independent multilingual model is built to scale from day zero. Yellow Messenger’s chatbots are serving customers in 27+ countries across 30+ languages.

AI integration across platforms

Channels: For an organisation that touches everyone

Your customers are spending their time across real-time, synchronous and asynchronous channels like telephony, voice assistants, email, messenger and social media. With an omnichannel chatbot, you can connect with your prospects and consumers at the right time, at the right place, with the right message.

Impact of Yellow Messenger: Case Studies

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Redefine conversations with Yellow Messenger

Redefine conversations with Yellow Messenger

Talk to customers anytime, on any channel, in languages suitable to them, seamlessly

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Conversational Solutions

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Conversational Solutions

Get a WhatsApp + Omnichannel Chatbot. FREE for 90 days.