Conversational AI for Insurance Industry

Transform customer- relationships with conversational Insurance

By 2021 the need for automated customer support in insurance will rise by 88% -2021 Gartner CIO Agenda: Insurance Perspective

Intelligent virtual assistants help insurance companies

43%

of automation potential for Insurance & Finance industries, as per McKinsey & Co.

>80%

of large U.S. insurers have fully deployed AI solutions in place including the research and development of chatbots.

$1.3 Bn

cost savings will occur due to AI, including virtual assistants causing a disruptive impact on insurance claims mgmt, up from $300M in 2019.

25%

of the task force in the insurance industry may be consolidated or replaced, especially in operations and administrative support.

WORLD’S LEADING CONVERSATIONAL AI PLATFORM

Leading insurance companies use Yellow Messenger's Virtual Assistants

Intelligent virtual assistant use-cases for insurance companies

Customer Engagement

Engage with customers on initiatives like promoting a healthy lifestyle, road safety, etc.

Automated Claim Handling

Automate the process of filing claims, checking claim status, uploading receipts and underwriting.

Intelligent up-selling & cross-selling

Drive revenue with an AI-powered Virtual Assistant upselling and cross-selling with personalised recommendations.

Onboard new customers

Provide onboarding assistance to your new customers and fully automate the Quote-to-Cash process.

Live-Agent Assistance

Whatever queries the bot can't handle can get transferred to a human agent in real-time.

Partner Onboarding Assistance

Automate partner onboarding by assisting them with customer details, policy documents, targets and schemes and incentives.

Automate Policy purchase

Let your customers view, purchase, check eligibility, apply for inspection, calculate and pay premium.

Available in 100+ languages and 30+ channels.

One intelligent virtual assistant for a global organization with multi-touchpoints.

Languages: For an organization that is truly global

We support intelligent virtual assistants to be trained in 1 language and be deployed in 100+ languages, across text and voice. Whether you’re an insurance firm looking to engage your customers in one region or globally, our translation-independent multilingual model is built to scale from day zero. Yellow Messenger’s Intelligent Virtual Assistants are serving customers in 27+ countries across 30+ languages.

Channels: For an organization that touches everyone

Your customers are spending their time across real-time, synchronous and asynchronous channels like telephony, voice assistants, email, messenger and social media. With an omni-channel intelligent virtual assistant, you can connect with your prospects and consumers at the right time, at the right place, with the right messaging.