Conversational AI powered Virtual Assistants for Retail

#YellowMessengerCares | Fight Covid-19 with a pro-bono chatbot

Conversational commerce builds valuable customer relationships

Conversational commerce is emerging as a major new model for customer experience with advanced multimodal dialogue management for product discovery and selection

rich conversational ai experiences

Intelligent virtual assistants help retailers and customers

80%

of customer’s queries and FAQs can be self-served

90%

of digital commerce organizations will leverage artificial intelligence by 2023

~25%

the annual revenue increase is noted at the back of leveraging conversational commerce by retailers

$112 Bn

worth transactions/year will be conducted by e-commerce virtual assistants.

WORLD’S LEADING CONVERSATIONAL AI PLATFORM

Top retail brands trust Yellow Messenger's virtual assistants

Intelligent virtual assistant use-cases for retail brands

Self-serve customer support

Automate query resolution and customer support by best in class NLP engine and agent chat features on the customer's preferred platform.

Customer Retention

Effectively re-engage with customers with notifications and built-in customer surveys and campaign management.

High Conversion Rate

Convert leads by offering conversational shopping experience over PWA, WhatsApp, Facebook Messenger, etc.

Seamless Seller Support

Ease seller onboarding & automate inventory management, product description update, repricing, etc.

In-store Assistance

Redefine in-store experience for Research Online Buy Offline(ROBO) consumers through WhatsApp chatbots and QR codes.

Order Management

End to end order management to help customers place, track, modify & cancel orders.

Automated Personalised Campaign

Send contextual & personalised campaigns across 30+ channels for retargeting. Drive loyalty programs based on customer buying history.

Cart Recovery

Automate notifications via AI-powered ecommerce chatbots and convert abandoned cart.

Available in 100+ languages and 30+ channels.

One intelligent virtual assistant for a global retailer

Languages: For a retail brand that is truly global

We support intelligent virtual assistants to be trained in 1 language and be deployed in 100+ languages, across text and voice. Whether you’re a retail brand looking to engage your customers in one region or globally, our translation-independent multilingual model, is built to scale from day zero. Yellow Messenger’s Intelligent Virtual Assistants are serving customers in 27+ countries across 30+ languages.

Channels: For an retail brand that touches everyone

Your customers are spending their time across real-time, synchronous and asynchronous channels like telephony, voice assistants, email, messenger and social media. With an omni-channel intelligent virtual assistant, you can connect with your prospects and customers at the right time, at the right place, with the right messaging.

Conversational ai support for languages
Conversational ai for whatsapp, business messages, zolo, website, alexa

Languages: For an organization that is truly global

We support intelligent virtual assistants to be trained in 1 language and be deployed in 100+ languages, across text and voice. Whether you’re a retail brand looking to engage your customers in one region or globally, our translation-independent multilingual model, is built to scale from day zero. Yellow Messenger’s Intelligent Virtual Assistants are serving customers in 27+ countries across 30+ languages.

AI integration across platforms

Channels: For an organization that touches everyone

Your customers are spending their time across real-time, synchronous and asynchronous channels like telephony, voice assistants, email, messenger and social media. With an omni-channel intelligent virtual assistant, you can connect with your prospects and customers at the right time, at the right place, with the right messaging.

Impact of Yellow Messenger: Case Studies

Case Study

Enhanced Agent Assist & Customer Experience for Sayurbox | Case Study

Case Study

Reimagine Banking with Conversational AI

proactive hr solutions for employees
Case Study

Elevated Customer Engagement with Virtual Real Estate Agent

Case Study

Customer Experience in Cricket Fueled by AI

previous arrow
next arrow
Slider

Become a cognitive enterprise, today!

Connect with a virtual assistant consultant

Redefine conversations with Yellow Messenger

Redefine conversations with Yellow Messenger

Talk to customers anytime, on any channel, in languages suitable to them, seamlessly

Request Demo

Conversational Solutions

Request Demo

Conversational Solutions

Get a WhatsApp + Omnichannel Chatbot. FREE for 90 days.