Build better customer connections with intelligent virtual assistants
70% of customers are using self-service channels at some point in their resolution journey. - Gartner



customer support can be fully automated
telecom customers prefer to use self-service options
revenue growth can be attained with intelligent upselling and retention
telecom operators are investing in AI systems to improve their infrastructure.
Save ~70% on Op-Ex. Solve L1 & L2 queries.
Predict customer’s needs and up-sell, cross-sell through conversations thereby, increasing ROI.
Automatically route complex requests to support agents based on their skillset and chat load.
Personalized recommendations based on user’s behavioural patterns in over 100+ languages across 30+ channels.
Achieve 95% CSAT score with a blend of intelligent automation and human empathy.
Enable customers to troubleshoot Internet, WiFi, or Email problems by walking them through detailed diagnostic steps with virtual assistants.
We support intelligent virtual assistants to be trained in 1 language and be deployed in 100+ languages, across text and voice. Whether you’re a telco looking to engage your customers in one region or globally, our translation-independent multilingual model, is built to scale from day zero. Yellow Messenger’s Intelligent Virtual Assistants are serving customers in 27+ countries across 30+ languages.
Your customers are spending their time across real-time, synchronous and asynchronous channels like telephony, voice assistants, email, messenger and social media. With an omni-channel intelligent virtual assistant, you can connect with your prospects and consumers at the right time, at the right place, with the right messaging.
We automate in 100+ languages, across chat and voice. Whether you’re a company looking at 1 region, 1 language or a global conglomerate looking to implement one solution across countries, we can fit all that you need.
Your customer support team likes Freshchat and your sales team prefers Slack whereas your HR Team is using Success Factors. Bumblebee can be deployed and integrated with all your tools, software and channels to ensure everyone is connected, whenever and wherever they need it.
Talk to customers anytime, on any channel, in languages suitable to them, seamlessly
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