Build better customer connections with intelligent virtual assistants
70% of customers are using self-service channels at some point in their resolution journey. - Gartner
Intelligent virtual assistants help telcos and customers
70%
customer support can be fully automated
56%
telecom customers prefer to use self-service options
15%
revenue growth can be attained with intelligent upselling and retention
63.5%
telecom operators are investing in AI systems to improve their infrastructure.
WORLD’S LEADING CONVERSATIONAL AI PLATFORM
Leading telecom operators leverage Yellow Messenger's Virtual Assistants
Intelligent virtual assistant use-cases for telcos
Self-serve customer support
Save ~70% on Op-Ex. Solve L1 & L2 queries.
Increase Revenue
Predict customer’s needs and up-sell, cross-sell through conversations thereby, increasing ROI.
Live Agent
Automatically route complex requests to support agents based on their skillset and chat load.
Personalized Experience with Omni-channel Support
Personalized recommendations based on user’s behavioural patterns in over 100+ languages across 30+ channels.
Deliver better CSAT
Achieve 95% CSAT score with a blend of intelligent automation and human empathy.
Bot-Assisted Troubleshooting
Enable customers to troubleshoot Internet, WiFi, or Email problems by walking them through detailed diagnostic steps with virtual assistants.
Available in 100+ languages and 30+ channels.
One intelligent virtual assistant for a global organization with multi-touchpoints.
Languages: For an organization that is truly global
We support intelligent virtual assistants to be trained in 1 language and be deployed in 100+ languages, across text and voice. Whether you’re a telco looking to engage your customers in one region or globally, our translation-independent multilingual model, is built to scale from day zero. Yellow Messenger’s Intelligent Virtual Assistants are serving customers in 27+ countries across 30+ languages.
Channels: For an organization that touches everyone
Your customers are spending their time across real-time, synchronous and asynchronous channels like telephony, voice assistants, email, messenger and social media. With an omni-channel intelligent virtual assistant, you can connect with your prospects and consumers at the right time, at the right place, with the right messaging.
Languages: For an organization that is truly global
We automate in 100+ languages, across chat and voice. Whether you’re a company looking at 1 region, 1 language or a global conglomerate looking to implement one solution across countries, we can fit all that you need.
Channels: For an organization that touches everyone
Your customer support team likes Freshchat and your sales team prefers Slack whereas your HR Team is using Success Factors. Bumblebee can be deployed and integrated with all your tools, software and channels to ensure everyone is connected, whenever and wherever they need it.
Impact of Yellow Messenger: Case Studies
Case Study
Enhanced Agent Assist & Customer Experience for Sayurbox | Case Study
Case Study
Reimagine Banking with Conversational AI
Case Study
Elevated Customer Engagement with Virtual Real Estate Agent
Case Study
Customer Experience in Cricket Fueled by AI
Become a cognitive enterprise, today!
Connect with an AI-powered virtual assistant consultant
Redefine conversations with Yellow Messenger
Redefine conversations with Yellow Messenger
Talk to customers anytime, on any channel, in languages suitable to them, seamlessly
