250+
Global Enterprise Customers
1B+
Monthly Conversations
100+
Languages Supported
What does a cognitive engagment could do?
Understanding
Understanding
Cognitive systems leverage the core skills our brain uses to think, read, learn, remember, reason, and pay attention. It all starts with understanding unstructured, ambiguous and complex language rules.
Deliberating
Deliberating
Today, machines are learning to contemplate, understand sentiments, think of the pros and cons of a situation. In short, machines are becoming capable of reasoning and deliberation; skills important to communicate with us.
Interacting
Interacting
With each interaction, a reaction and response, the machines are learning the art of tact. Today, it is possible for machines to interact with us, on almost all mediums – text and voice, across channels and languages, in a natural and human-like manner.
Learning
Learning
Just like us, machines are also trained to learn with every interaction. This process of self-learning enables machines to improve over time and personalise their interactions more and more as they learn about the users.
What does a cognitive engagment could do?
Understanding
Cognitive systems leverage the core skills our brain uses to think, read, learn, remember, reason, and pay attention. It all starts with understanding unstructured, ambiguous and complex language rules.
Deliberating
Today, machines are learning to contemplate, understand sentiments, think of the pros and cons of a situation. In short, machines are becoming capable of reasoning and deliberation; skills important to communicate with us.
Interacting
With each interaction, a reaction and response, the machines are learning the art of tact. Today, it is possible for machines to interact with us, on almost all mediums – text and voice, across channels and languages, in a natural and human-like manner.
Learning
Just like us, machines are also trained to learn with every interaction. This process of self-learning enables machines to improve over time and personalise their interactions more and more as they learn about the users.
How does it all come together?
Powerful NLP Engine
Our deep neural networks trained on extensive, real-world, multilingual features have demonstrated the ability to accurately predict multiple intents and entities from user utterances in 90+ languages. The models are trained for both voice and text inputs and are integrated with an NLG pipeline for predictive responses and smalltalk.
Conversational Insights
Our personalisation engines, with built-in sentiment analyzer, memory and context engine, can not only build 360 degree user profiles and audience segments but also use them to retarget and recommend the most relevant actions to users, while maintaining context across channels.
Global Learning
Our feedback loop based learning models take into account all aspects of the conversation including unidentified messages, intent conflicts, conversation patterns and agent tags and responses to improve the bot’s goal completion rate over time.
Intelligent Orchestration
Yellow Messenger’s bots can interface with multiple chatbots and RPA bots internally and co-reference information to provide the most appropriate response, making sure that the user only needs to interact with a single virtual assistant, ever.
Business Friendly
With our end-to-end conversation design and context management pipeline, the entire user experience is designed to offer technology in the hands of the business and ensure that nothing remains a blackbox.
Contact Centre Automation
Our innovative automated IVR + live chat technology seamlessly bridges the gap between traditional IVR and modern communication channels, while driving agent productivity, automating L1 queries and providing better interactions through voice and video calling features.
World’s fastest growing cognitive engagement cloud
Best industry practices
Our customer success team and large partner ecosystem, with an experience of having deployed over 500 bots, works with you every step of the way from requirement gathering to implementation and post go-live support, ensuring that your bot is built on best industry practices and shows RoI within days of launch.
Faster time to value
Our comprehensive suite of enterprise connectors and pre-trained domain specific models ensure that the bots can integrate with your enterprise landscape within hours.
Freedom of choice
The platform supports cloud, on-prem as well as hybrid deployment models. The modular nature of the platform, functional marketplace bot offerings and pricing allows you to stay nimble and only buy what you need.
End-to-end platform
With features like application monitoring, testing framework and release management all built-in, our scalable enterprise-friendly platform eliminates the need to build and maintain any kind of bot infrastructure and middleware – making it the only conversational AI technology you will ever need.
Enterprise security and administration
We value your users’ privacy and have built it into the design of the platform – right from masking engine to data anonymisation and role-based access control.
Impact of Yellow Messenger: Case Studies
Case Study
Enhanced Agent Assist & Customer Experience for Sayurbox | Case Study
Case Study
Reimagine Banking with Conversational AI
Case Study
Elevated Customer Engagement with Virtual Real Estate Agent
Case Study
Customer Experience in Cricket Fueled by AI
Redefine conversations with Yellow Messenger
Redefine conversations with Yellow Messenger
Talk to customers anytime, on any channel, in languages suitable to them, seamlessly
