Fix I.T. issues. Instantly.
Flax is a pre-built and pre-trained digital employee that helps automates IT processes, resolves queries and deliver actionable insights.


Automate repetitive tasks like password resets, licensing, LAN/WIFI issues, VDI provisioning, email configuration, software installation and more.
Add conversational layer to your RPA solutions for end to end automation
Automate Service follow-ups and 3-strike rule adoption for incidents
Effortlessly integrated with most ITSM tools like Jira, ServiceNow, Cherwell, ManageEngine, Freshdesk, BMC and so on.
Federate easily with leading identity management tools like OKTA, Duo, Active Directory and much more.
Seamless plugins with data and security apps like Splunk, McAfee etc.
Integrate with existing knowledge bases from ServiceNow, Confluence, SharePoint and many more.
Improve self-service portal adoptions through quick links and walkthroughs.
Capture insights on the accuracy and relevance of knowledge articles.
Send organization-wide IT related announcements like outages, upgrades, policy changes and security reminders.
Gather anonymous feedback on support experience and performance.
Intelligent ticket routing to assign incoming requests effectively.
AI assisted suggestions for quick resolutions.
Easily connect with your existing channels and portals to engage at all points.
All conversations and related data is end-to-end encrypted in transit and at rest.
ISO 27001 certified with features like PII masking and routine purging for enhanced security
Support for single sign-on and access to data only based on user roles and permissions.
Talk to customers anytime, on any channel, in languages suitable to them, seamlessly
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