Fix I.T. issues. Instantly.
Flax is a pre-built and pre-trained digital employee that helps automates IT processes, resolves queries and deliver actionable insights.
Global enterprises are accelerating productivity with Flax
Start small. Or choose the entire suite.
Take small steps and reach the summit or fly your way to it, we can move with your pace.
Unified Service Desk Experience
Flax, the ITSM Virtual Assistant, helps your employees self-serve 70% of queries and assists your human agents with intelligent responses when needed.
Auto-remediation & Insights
Flax self-learns on the go and is capable of complete resolution and remediation automation. Get real-time insights into agent availability, MTTR, query volumes, bot accuracy, and more.
Intelligent Incident Management
Enable auto-classification of tickets, instant resolution to most L0, L1 queries, and auto suggestions based on insights engine to reduce tickets and increase first contact resolution rate.
Hyperautomate tasks
Automate repetitive tasks like password resets, licensing, LAN/WIFI issues, VDI provisioning, email configuration, software installation and more.
Add conversational layer to your RPA solutions for end to end automation
Automate Service follow-ups and 3-strike rule adoption for incidents
API and legacy application support
Effortlessly integrated with most ITSM tools like Jira, ServiceNow, Cherwell, ManageEngine, Freshdesk, BMC and so on.
Federate easily with leading identity management tools like OKTA, Duo, Active Directory and much more.
Seamless plugins with data and security apps like Splunk, McAfee etc.
Knowledge centered support
Integrate with existing knowledge bases from ServiceNow, Confluence, SharePoint and many more.
Improve self-service portal adoptions through quick links and walkthroughs.
Capture insights on the accuracy and relevance of knowledge articles.
Proactive communication
Send organization-wide IT related announcements like outages, upgrades, policy changes and security reminders.
Gather anonymous feedback on support experience and performance.
Omnichannel service desk experience
Intelligent ticket routing to assign incoming requests effectively.
AI assisted suggestions for quick resolutions.
Easily connect with your existing channels and portals to engage at all points.
Turbo-boost your organisational efficiency
Conversational RPA
No APIs? No problem! Flax can automate your legacy processes by directly connecting with your RPA tools, freeing
up your agents’ time.
Insights Engine
Connect with your existing knowledge base, SoPs and past resolution notes to answer queries faster.
Cognitive Analytics
Use text classification and unsupervised learning to derive actionable insights from conversations.
Never start from the scratch
Leverage pre-built and pre-trained IT Virtual Assistants
IT specific models
Flax’s natural language engine leverages the power of over 1 billion interactions to understand words & phrases specific to the world of IT.
Workflow Templates
Get access to over 30 pre-built IT workflow templates across various business modules and service processes.
Business Process Designer
Design and customize your own process flows with our citizen friendly visual flow builder.
Get more out of your existing enterprise apps
Connect your tools with Pre-built Integrations:
Bring 100+ tools and systems together to create end to end digital transformation experience.
Or build your own with API Management
With our flexible architecture, you’ll be able to customize your experience even with legacy or internal tools that we may not support off-the-shelf just yet.
Available in 100+ languages and 30+ channels
One Virtual Assistant for an organisation that is truly global
Languages: For an organization that is truly global
We support ITSM Automation in 100+ languages, across web, chat
and voice. Whether you’re a company looking at 1 region, 1 language or a global conglomerate looking to implement one solution across countries, we can fit all that you need.
Channels: For an organization that touches everyone
Your employees are spending their time across various platforms
and legacy tools to resolve issues which can be time consuming.
With our omni-channel intelligent virtual assistant – Flax, you can give them a unified experience and unified cognitive search so as to boost productivity and resolve issues on a real-time basis.
Languages: For an organization that is truly global​
We support ITSM Automation in 100+ languages, across web, chat
and voice. Whether you’re a company looking at 1 region, 1 language or a global conglomerate looking to implement one solution across countries, we can fit all that you need.
Channels: For an organization that touches everyone
Your employees are spending their time across various platforms
and legacy tools to resolve issues which can be time consuming.
With our omni-channel intelligent virtual assistant – Flax, you can give them a unified experience and unified cognitive search so as to boost productivity and resolve issues on a real-time basis.
Stay in control of your data
Your customers are your biggest asset and so is their data. We help you be on top of both!
Data Encryption
All conversations and related data is end-to-end encrypted in transit and at rest.
Compliance
ISO 27001 certified with features like PII masking and routine purging for enhanced security
Authentication
Support for single sign-on and access to data only based on user roles and permissions.
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Redefine conversations with Yellow Messenger
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Talk to customers anytime, on any channel, in languages suitable to them, seamlessly
