Chatbots help human agents drive better CX in South Africa
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Meet the Speakers
VP of Customer Success, Yellow Messenger
Join Grant Wing (COO, Planet42) and Muralidharan C. (VP of Customer Success, Yellow Messenger) in a discussion on how Planet42 is leveraging WhatsApp as a customer engagement platform to reach out to their expansive customer base with ease and efficiency.
Discover Planet42, a rent-to-buy car service headquartered in South Africa is leveraging Yellow Messenger to reach out and engage with their vast customer base through WhatsApp. In this webinar, you’ll learn:
- The size and scale of operations at Planet42
- Impact of the COVID-19 pandemic on customer-facing operations at Planet42
- Leveraging technology to ensure a great customer experience
- How Yellow Messenger has improved customer engagement for Planet42 in the new normal