How Indonesia’s Largest Retail Brand Are Transforming CX in A Virtual World with Conversational AI
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Meet the Speakers
Chief Growth Officer, Yellow Messenger
Director of Payments & Customer Ops, Zalora
Head of CX, JD.ID
Join two of the retail industry’s finest influencers and discover how some of the world’s largest retail brands are leveraging conversational AI to improve CSAT, lower customer support call volumes, increase accurate query resolution, and so much more.
Customer expectations are ever increasing, especially in the wake of the COVID-19 pandemic. As more customers migrate to digital commerce, the retail landscape has changed forever. Maneesha Bhusal, the head of CX at JD.ID and Kannan Rajaratnam, the director of customer ops at Zalora elaborate on the challenges they encountered during the pandemic and how conversational AI was a key driver in recovering seamless customer engagement across digital channels.
In this webinar, you will learn
- The retail industry in Indonesia post the COVID-19 pandemic
- The biggest challenges in continuing business momentum
- How conversational AI powered IVAs are scaling retail businesses by enabling seamless and interactive omnichannel commerce
- The impact of Intelligent Virtual Assistants