The Art of Creating Meaningful Impact with Your CX Strategy
WATCH THE WEBINAR NOW!
Meet the Speakers
Chief Growth Officer, Yellow Messenger
Global Customer Service Experiencce Director, Customer Service Experience Leadership & Transformation
Join CX thought leader – Alex Mead, Global Customer Service Experience Director, Customer Service Experience Leadership & Transformation, and Neil Barman in an engaging discussion on building a CX strategy that is effective, customer-centric, and ROI driven. We dive into why a large majority of businesses still get CX wrong despite it being a key competitive differentiator and what your business can do to not become another grim statistic.
86% of CX initiatives by businesses often end up in failure. Alex Mead, a popular CX thought leader, talks about building a customer-centric CX strategy that matters and the do’s and don’ts behind it.
In this webinar, you will learn
- A glance into where most CX initiatives go wrong
- How to ensure your CX strategy is human-centric and customer-centric
- Where should CX executives align their focus in the new normal
- The role of AI and automation in transforming CX
- Designing self-service: Key things to look out for