Omni-channel virtual assistant reduced 50% call volumes in Canada and USA
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Meet the Speakers
CIO, Waste Connections
VP of Customer Success, Yellow Messenger
Discover how Trina, a customer-facing digital assistant is helping Waste Connections, Canada revolutionize their customer experience by lowering call volumes, decreasing query resolution time, enabling multilingual chat support, and improving customer reach.
Join the CIO of Waste Connections, a company based in Canada, and Muralidharan C. from Yellow Messenger and learn how automation and conversational AI-powered chatbots are helping to bring down support call volume and overhead by 25,000 calls per month!
In this webinar you’ll learn
- Scale of business and operations at Waste Connections
- Customer-centric digital transformation at Waste Connections
- Conversational AI as an integral tool for digital transformation
- How Trina is bringing about an impact in improving customer service at Waste Connections