Join Nate Brown (CXO, Officium Labs) and Raghu Ravinutala (CEO & Co-Founder, Yellow Messenger) to learn how you can build a CX strategy that drives ROI and why building an emotional connection with your customers is important.

 Overview

Discover why companies need to rethink customer experience today and the biggest technology enablers that drive CX transformation in companies. In this webinar, you will learn:

• What makes a great customer experience
• The key focus areas to look at while building your CX strategy
• How the pandemic has changed the way businesses look at CX
• The biggest challenges in implementing a successful CX strategy
• How to drive ROI for your CX initiatives