Transforming Customer Experience with AI
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Meet the Speakers
CEO & Co-Founder, Yellow Messenger
Join Mary Drumond (CMO, Worthix) and Raghu Ravinutala (CEO & Co-Founder, Yellow Messenger) to learn what it means for a business to be truly customer-centric and how data-driven decisions are crucial to defining a CX strategy for your business
The COVID-19 pandemic has disrupted the business landscape in many ways and a number of B2B enterprises are now looking at how they can evolve and thrive in this new normal.
Today, the digital experience is of the highest priority and business leaders need to redefine their CX strategy to meet the growing and fluctuating demands of their customers. In this webinar, you will learn:
- What it means for a business to be truly customer-centric
- The impact of COVID-19 on how business define customer experience
- The importance of making data-driven decisions while planning your CX strategy
- The role of AI and Automation in building a robust customer experience
- Driving ROI for your CX initiatives