Ushering in A New Era of User Interactions with Voice-Enabled Chatbots
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Meet the Speakers
Senior VP, Customer Success, Yellow Messenger
VP, Customer Success, Yellow Messenger
Join Shekar Murthy and Muralidharan C. in this webinar to discover why voice bots are quickly rising to importance as a crucial tool in providing a superior user experience.
Today, voice bots are being implemented by a number of organizations across the globe to streamline customer engagement and provide a unique experience to users. With voice being a preferred channel of interaction among customers and nearly 60-70% of customer service interactions being over voice, conversational voice bots are the future and can be leveraged to bring a marked difference in the total cost of operations while being able to provide a superior CX.
In this webinar, you will learn
- The true definition of voice bots and how they work
- How the current pandemic has exacerbated the need for voice enabled chatbots
- Broad applications of voice bots
- Why it is crucial to integrate voice bots into your customer-service process
- Real life case study on successful voice bot implementation